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Spent 45 minutes last Tuesday trying to cancel a $9.99 subscription because the cancel button was hidden behind a fake ad
Last Tuesday I tried to cancel a $9.99 streaming add-on and the cancel option was a tiny gray text link buried under three bright 'SPECIAL OFFER' buttons on a page in Chicago. I clicked the wrong thing twice, got sent to a survey, and finally found the real button hidden inside a dropdown labeled 'Manage Preferences'. Why do companies make the cancel button look like a trap while the sign up button is five inches wide and bright green?
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