A client told me her skin was 'too sensitive' for anything but water

This was about two years ago in my old studio in Tempe. She had been using only water and a rough washcloth for a year, convinced every product would burn. Her barrier was a mess, red and tight. I spent 30 minutes just explaining how a simple, pH-balanced cleanser works. I gave her a sample of the CeraVe Hydrating one and told her to patch test for three days. She came back a month later, shocked it didn't hurt. How do you guys handle the 'my skin can't handle anything' talk without sounding like you're just trying to sell something?

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1 Comment

willow_anderson852h ago

What do you say when they bring up past bad reactions to specific ingredients?