One thing nobody talks about is who actually reads the quote. With that property manager you were writing for one person who signs off, so a clean one pager works great. But a lot of commercial bids go through a board or an owner who was not on the call, and those people sometimes need the detail to defend the number to somebody above them. I have had a condo board kick a one price bid back because one guy on the board wanted to know why mulch was not in the monthly and it turned into a whole meeting. Middle ground for me is one price up front but a second page with the breakdown attached in case anyone asks. That way you get the easy yes and still have backup if a detail person shows up. Anybody run into that split where the person you talk to loves the simple version but the people behind them want the receipts?

Watching a form wipe itself clean is a special kind of pain. I once lost a whole mortgage application because the site decided my session was over while I was literally typing in the last box. It takes maybe ten lines of code to warn someone or save a draft, so there is no real excuse for it. Companies just don't care because it's not their time getting thrown away.