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Took me 11 days to figure out our new hire was losing leads in the intake form
We brought on a junior account person back in March and for almost two weeks our close rate on inbound just fell off a cliff. I kept digging into the sales script, the follow-up cadence, all of it. Turned out the intake form on the site was sending her two copies of every submission and she was only working the one, so half the leads just sat there. One checkbox in the form tool. Eleven days of me blaming the wrong stuff. Has anyone else had a simple settings thing quietly cost them a couple weeks before they caught it?
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