PSA: my agency got locked out of our own ad manager for 9 days

Happened 2 months ago in Austin. A junior person clicked a phishing link, and next thing we knew, Meta flagged the whole business manager. Support kept saying 72 hours, then it stretched to 9 days while client campaigns just sat there burning budget. We lost access to billing and even our backup admin got shut out because we never set up a second authentication method. Has anyone else been through this and found a faster path to get Meta to actually review your case?

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