Threw $2,000 at a fancy CRM system and it tanked our workflow for 3 months

I signed up for a high-end CRM last January, thinking it would solve all our client tracking problems. The onboarding took two weeks of training that none of my three employees had time for. After 90 days, we had only entered about 40 clients into it because the interface was so confusing. My office manager finally said she dreaded logging in every morning. I canceled it last month and went back to a shared Google Sheet that works fine. Has anyone else burned cash on a tool that made things worse instead of better?

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theabennett11h ago

Her "dreaded logging in" line really hit home for me.