30
A customer in Omaha asked me to fix her 20-year-old dryer for the third time this year.
I was at her house last week, pulling the drum again to replace a worn idler pulley. She watched me work and said, 'I know you think I'm crazy, but this machine dried my kids' soccer uniforms and my husband's work clothes. It's part of the family.' She wasn't just being cheap; she had a real attachment to this old Kenmore. It made me think about how we often see a broken part, but the customer sees a history. I got it running, but the motor is getting noisy. How do you all handle those jobs where the repair is getting silly, but the customer is emotionally invested? Do you gently push for replacement, or just keep fixing it as long as they ask?
2 comments
Log in to join the discussion
Log In2 Comments
tyler82211d agoMost Upvoted
Fixed his grandpa's truck until it became scrap metal.
7