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Vent: the tiny elevator button in my old office that made me change my mind about bad design
I used to think bad design just meant ugly stuff, until I worked on the 14th floor of a building in downtown Chicago where the elevator button was a flat silver square with no light and no bump. One afternoon a guy in a wheelchair rolled up next to me and said 'I have missed this thing six times today because I can't feel where it is.' That one sentence flipped it for me, because design is not about looks, it is about whether real people can actually use the thing. Now I keep thinking about every flat touch panel and unlabeled door I walk past. What is the worst button or panel you have run into?
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