Loading…
23
The cancel button on a hotel booking site cost me $38 and a headache
Last month I tried to book a room in Chicago and hit what I thought was the back arrow, but it was actually a tiny "complete reservation" button shoved right next to it. I lost $38 on a non refundable deposit before I even noticed the wrong screen. The two buttons were the same gray color with no spacing, so on my phone my thumb just guessed. I called the front desk and they said three other people had done the same thing that week. How do you even report a layout like that, or do I just eat the loss?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.