My cousin did the same thing with a coach in Austin, paid around $500, and the guy spent two sessions fixing her LinkedIn headline before they even talked about interviews. So the format stuff really can be the whole ballgame, which is kind of annoying when you think about how much you paid for someone to point at a piece of paper. But here's the part that gets me: if three callbacks came from just adding numbers, how many other people are out there stuck in the same loop, blaming their talking skills when their resume never got them in the room to begin with? It makes you wonder if these coaches should just start every package by reading your resume first and telling you straight up that interviews are not your problem yet. Fixing the story and the numbers is free, so the real value is having someone force you to sit down and do it.

Yikes, that sounds like a total mess. I saw a thread on a moving forum where a guy booked direct with some small outfit and the driver demanded extra cash at the drop off, said the quote didn't cover "fuel costs." Total scam move. The thing with small carriers is they don't have anyone to answer to when stuff goes wrong. A broker at least has a rep to protect, so they fix problems faster. You're not the only one this happened to, but that doesn't make it suck less.