The time a rental car app left me stranded in Phoenix

I was at the airport in Phoenix last year, trying to pick up a car I booked through a big app. The app said 'go to any car in row 7,' but the keypad code it gave me failed on three different cars. I was stuck for 45 minutes in 100-degree heat with no way to call the lot, because the app had no 'help' button, just a chatbot. I finally had to walk all the way back to the main counter. The fix is so simple: put a direct 'call lot' button right on the main screen when you're on site. Has anyone else had a rental app just totally fail at the worst moment?

1 comments

1 Comment

gavin_mason311h ago

Classic app logic right there. They spend millions on the fancy booking part but forget you might actually need to get in the car. A direct call button is such a no brainer it's painful. Bet the chatbot just kept asking if you tried turning the car off and on again. That heat is no joke, walking back must have felt like a punishment for their bad code.

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