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Shoutout to a customer who brought in a 90s mountain bike with a stuck bottom bracket
He said 'I just want to ride it again, not make it perfect,' and that really hit me. How do you guys balance a full rebuild versus just getting a bike rolling for someone?
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quinn_kim454d agoMost Upvoted
It's a great question about where to draw the line. Do you ever worry that a simple fix might lead to a bigger problem down the road, like a worn chain ruining new gears? How do you decide what is truly safe to leave alone versus what needs to be addressed now?
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tyler8224d ago
That's the best kind of customer right there. Had a guy last month with a totally seized seatpost, just wanted it loose enough to adjust for his kid. Sometimes you just gotta do the simple fix and send them on their way.
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