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Vent: my auto transport broker in Ohio ran my card twice and the gate fee was a total surprise
I booked an open carrier from Columbus to Phoenix about 6 months ago, and the whole deal felt simple: quote came in at $1,150, picked a pickup date, done. Then the driver showed up and hit me with a $225 gate fee at the terminal I didn't know about, plus my bank statement showed two $200 deposits from the broker that took almost 3 weeks to drop off. When I called to ask, the guy just said the gate fee was "standard for that yard" and that the double charge was a hold that would clear. It never showed up as a hold, just two separate charges, and I had to email a screenshot before they fixed it. I'm not naming names yet but I'm curious if this is normal now or if I just got unlucky. Has anyone else dealt with surprise terminal fees on a cross country move, and did you get them back?
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