Old customer in Denver swore by wire brushes only, I couldn't disagree more

I had this one guy last Tuesday who called me out for using a poly brush on his clay flue. He kept saying wire brushes are the only way to really scrub creosote off. I tried to explain that on older clay liners, wire can scratch them up and cause problems down the road. He just crossed his arms and said I was being lazy lol. I finished the job his way but I still think poly is safer for delicate flues. Has anyone else run into customers who think they know your tools better than you do?

2 comments

2 Comments

emma_ramirez1d ago

And wire brushes can actually leave grooves that catch more creosote later, making things worse.

felix4781d agoTop Commenter

Wait, seriously? That makes wire brushes sound way worse than I thought.