A user told me my green/red status icons were useless to them

I swapped them for checkmarks and X's, which made the dashboard work for everyone. Has anyone else found a simple icon swap that fixed a big issue?

2 comments

2 Comments

christopherkim23d ago

Totally agree with @keith_thompson on this. Ran into the same problem with a traffic light system on a report. Swapped to check, dash, and X for good, okay, and bad. The number of support tickets about it dropped to zero overnight. You really have to assume someone using your stuff can't see color differences. Icons with distinct shapes are just way more reliable than color alone.

keith_thompson23d ago

Colorblind users must love you. That's a classic case of overthinking the first solution. Sometimes the fix is just that simple.