Had a chuckle at a zip-tie manifold patch - what's your policy on customer corrections?

Last month, a guy came in with his pickup and had cinched a cracked exhaust manifold with zip ties. It was noisy but running. In my view, some techs will nod and say 'good try' to keep things friendly. On the flip side, I know mechanics who believe in being upfront about the risks, like heat damage or worse. I usually show them the right part and talk through why the temp would melt the plastic. Your mileage may vary, but where do you all draw the line? Do you humor them or lay out the facts immediately? Looking for your take.

2 comments

2 Comments

nina8342d ago

Honestly, what happens after you point out the melting risk? Do they usually get it, or double down on the zip ties?

hannahmiller2d ago

Most people get it after I show them a melted zip tie from last summer lol.