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Lost a $22k retainer in Louisville over a status report I sent at 11pm
I was at the client's office in Louisville wrapping up a review when I hit send on our monthly report with three typos in the numbers and a chart that didn't match the deck. The client called the next morning asking why the spend on slide 4 didn't add up, and I spent two days rebuilding trust instead of pitching the upsell we had planned. Now I make one person who didn't build the report read it out loud before it goes out, but I'm curious how you all catch errors when everyone on the account is too close to the work to see them.
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the_viola2d ago
Having someone fresh eyes it out loud saved me too.
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