Loading…
19
Hit 9 clients on retainer this week and it scares me more than when I had 2
Just crossed 9 retainer clients at the shop. Two-person team, me and a part timer. 9 monthly checks sounded like the dream 6 months ago. Now I am the bottleneck on every account and I keep missing small things. Realized my whole system is just a giant spreadsheet and my memory. So do I hire a third person and eat the margin hit for a quarter? Or do I raise prices and cut the two smallest accounts loose? Curious what number made other owners finally change how they run things.
1 comments
Log in to join the discussion
Log In1 Comment
felix48815h ago
The "giant spreadsheet and my memory" line hit me hard because that was me at 7 clients, dropping the ball on little stuff until one almost walked. I hired the third person and ate the margin hit, it hurt for about two months but got me out of being the bottleneck on every single account.
2