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Lost our biggest retainer client two weeks ago because I stopped doing the weekly check-in calls
We had a client in Columbus paying us $4,500 a month for SEO and content, been with us almost two years. Back in January I got buried in a rebrand project for another account and told my account guy we could skip the Friday calls for "a few weeks" since things were running smooth. Two weeks ago they emailed to say they were moving to an in-house hire, and the kicker was they said they never really knew what we were doing for them anymore. Sixty five hundred bucks of monthly revenue gone over maybe six hours of calls I thought I didn't have time for. Anyone else had a client walk because the work was fine but the talking dried up?
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