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Pro tip: our project tracker broke the morning 3 clients were due, and one $60 fix saved us
Two Fridays ago our project tracker crashed around 9am, right when 3 client reports were due by noon. I called our software support line, and a rep named Dana walked me through exporting everything to a shared spreadsheet while the system was down. We made all 3 deadlines, and the whole fix cost about $60 for a backup tool we now run every morning at 8. Has anyone else built a backup plan for when their main tools go down at the worst time?
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gavinwood1mo ago
Wait, Dana from support actually saved the day? Most of the time those calls end with someone reading from a script and telling you to clear your cache, so hearing a rep basically built you a whole backup plan on the spot is wild. $60 is nothing compared to losing three clients, so that story almost sounds too good to be true.
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