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Showerthought: I kept a client who was rude to my team for 8 months and firing him was the best account call I ever made
Everyone in this business says keep the revenue and grin through it, and I did that for 8 months with a $2,800 a month retainer client who screamed at my project manager on a Tuesday call in front of two other people. That night I typed a short email letting him go with 30 days notice, and I sat on it for a full day worrying about the hole in my monthly numbers. He replied in 20 minutes asking what I needed to stay, and I gave him a number 20% higher, and he paid it the next morning without a single complaint since. If a client's money comes with a side of yelling at your staff, is that account actually profitable for you, or is that just a number on a spreadsheet?
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