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A client fired us over our weekly reports, and it made me rethink how I bill
She said our 14 page reports felt like homework and she never read past page 2. Now we send a 1 page email with 3 bullets and our churn dropped from 4 clients a quarter to zero. Has anyone else cut their reporting way down and seen the same thing?
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hugo375d ago
My old boss made us read 40 page decks out loud every Monday.
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