Swore I'd never fire a client until one issue in Brooklyn forced my hand

Had this one client for 18 months, a real estate firm in Brooklyn. They kept adding scope without paying, three times in one quarter. I was at my desk on a Tuesday morning checking their latest email asking for a full website rebuild on top of the current retainer. I finally said no, let them go, and my team actually cheered. Has anyone else had that moment where cutting someone loose felt like the only move?

2 comments

2 Comments

felix_martin5610d ago

Man it's the same everywhere now. People just keep pushing until you finally snap.

rose_murray10d ago

Oh man, tell me about it. I had this coworker who would just push my buttons every single day about the smallest things, like how I organized my desk or the way I said good morning. I tried being polite, ignoring it, even joking along to keep the peace, but it just kept getting worse. Finally one day I just snapped and shouted at them in the middle of the break room, totally lost my cool. It was awful but honestly I think they needed to hear it, you know? People forget that everyone has a breaking point.