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My AI chatbot kept telling customers the wrong store hours for 2 weeks
I set up a simple customer service bot for my shop in Portland last month and tested it with obvious questions, but nobody tried asking about holiday hours until a regular called me out on it. Turns out the training data pulled from my old Yelp listing, so it confidently said we opened at 9am when we moved to 10am back in March. Has anyone else found weird gaps like that after launching a bot, or do you have a checklist for edge cases I should run through?
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dakotab2721d ago
Man that stinks, two weeks of wrong hours is rough. Stuff like old Yelp listings always comes back to bite you. I'd go through every spot your hours show up, Google, Yelp, Facebook, and fix them so the bot has something right to pull from.
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