Bleach disaster on a client with 4c hair, turned into a 5 hour repair

I was in my chair in Houston last Saturday when this girl asked for a platinum blonde. She had 4c hair that was clearly color treated before. I told her it was risky and would take multiple sessions. She said she had a wedding in 3 days and her usual stylist backed out. I did a test strand, it lifted okay, so I went ahead. Big mistake. The back of her hair turned to mush in 10 minutes. I rinsed it out but the damage was done. I had to cut off about 3 inches and do a deep protein treatment with olaplex. Ended up giving her a honey brown instead of blonde. She cried at first, but her wedding photos turned out fine. She actually tipped me $60. Have any of you dealt with a client pushing for something their hair just cant handle? How do you say no without losing the client?

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ericjackson13d ago

That turned to mush in 10 minutes" gave me flashbacks... my best friend does hair and had a client pull the same thing, begged for bleach on already damaged curls. She finally said yes, and the girl left with a bob she didn't want. Friend learned the hard way that a firm no saves everybody the tears later...