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Pointing out pre-existing flaws consumes most of my consultations.
Homeowners rarely trust that the damage wasn't our fault.
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green.mason5d ago
Untouched paint layers? That's crazy.
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ryan_smith375d ago
It's a trust issue at its core, right? You have to walk them through the timeline of how that specific damage happens, almost like telling a story. Showing them close-up photos of the rot or crack next to something clearly old, like untouched paint layers, can turn a light on for them. Taking that extra minute to explain the 'why' now saves a huge argument about the bill later.
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