michaelcoleman•11d agoProlific Poster

A client in Dallas asked for a full refund after our first month, which was a gut punch.

I was reviewing their project dashboard last quarter when I saw the email. We had delivered everything on the list, but they felt the strategy wasn't moving the needle. Instead of arguing, I scheduled a video call that same day. I asked them to walk me through their exact goals, which we had missed in the initial setup. We rebuilt the plan from scratch over the next 48 hours, focusing only on their two main revenue targets. They stayed on, and their retainer doubled six months later. Has anyone else turned a refund request into a bigger contract by just listening more?

2 comments

2 Comments

sarah_johnson4611d ago

Turned a gut punch into a win. Nice.

the_leo11d ago

Sounds like a big deal. Was it really that bad to begin with?