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A guy in Milwaukee fired us over a 2 day delay, and I still bring him up in new client calls
Three years back we had a client in Milwaukee, a small HVAC company, and we missed a Friday deadline by two days because nobody flagged a scope change on our side. He got on a call Monday, calm as anything, and said the delay cost him a $6,000 commercial job because his proposal went out late. We offered a credit, he paid the invoice in full anyway, then canceled the contract that same week. Now every new client call gets one line from me: here is what happened with a guy in Milwaukee and how we changed the handoff after it. What is your version of the Milwaukee story, and did it actually change how your team runs handoffs?
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wadeyoung12d ago
Wait, he paid in full before canceling, not after, that part matters.
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