Just found out 60% of my client churn was caused by one simple thing

I was digging through exit survey data last night and realized 60% of clients who left in 2023 never even had a single check-in call with us after onboarding. We were just sending automated emails and wondering why they ghosted. Has anyone else found a specific metric that explained your retention problems?

2 comments

2 Comments

kellymurphy4d agoProlific Poster

Ha, so basically you figured out that people like actually talking to other humans. Shocking lol.

the_diana4d ago

Met my barista's dog named Steve last week, totally derailed my whole coffee order.