Caught a customer on the phone after I fixed their dryer vent 3 times

I was out at a house in Fresno last Tuesday, swapping the same dryer heating element for the third visit, when the owner got a call from her sister and said, 'the guy keeps coming back, I think he's just milking it.' I wanted to walk out right then, but I finished the job, showed her the burnt wires and the lint trap clog, and left my invoice with a note about checking the outdoor flap. She called my office two days later to apologize and book a duct cleaning, but that moment made me wonder how often customers think we're the problem when the real issue is their setup.

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ross.jessica16d ago

Had the same thing happen fixing a fridge door. Customer watched me work, then accused me of padding the bill.