My brother said to just ask for the manager when my order was wrong

I got a pizza last week that was missing half the toppings. My brother told me to call back and ask for the manager right away, said it always works. I did it, and the guy on the phone just sounded tired and told me to check my receipt next time. Felt like a real jerk. So I tried again the next day, but this time I just explained the problem normally to the first person who answered. They apologized and sent a new pizza out for free in 30 minutes. The advice was wrong. Being pushy just made things worse. Has anyone else had bad advice about how to handle a messed up order?

2 comments

2 Comments

jennifer_fisher19d ago

Wait, he told you to ask for the manager over half a pizza topping? That seems like such a huge overreaction. In my experience, starting off angry just puts everyone on the defensive right away. Most people working those jobs just want to fix a simple mistake, not get yelled at by a stranger. Your second call proved that being decent gets you way further.

lucasgarcia19d ago

I read a study that said polite complaints get fixed 30% faster than angry ones.