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Had a customer argue with me about a thermostat for 20 minutes yesterday
I work on HVAC systems and this guy called me out to his house because his AC wasn't cooling. Got there and found a basic maintenance issue, a dirty condenser coil. Told him I needed to clean it and he stopped me. Said he read online that the thermostat was the problem because the display looked dim. I spent 20 minutes explaining that the coil being caked with dirt is what causes the system to freeze up, not the thermostat. He kept pointing at the screen like it was lying to him. Finally I had to show him the ice on the lines outside before he would let me do my job. Anyone else run into customers who trust Dr. Google more than someone standing right in front of them?
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