joseph_lewis92•18d agoProlific Poster

Finally saw the light after a customer told me our invoice form was broken

Been sending invoices through our booking system for 2 years. A customer last week said she gave up twice because the date field auto-filled to 1970. Looked closer - the dropdown for month was behind a pop-up ad box on mobile. Changed it to a simple text entry field. She paid in under a minute. Has anyone else had a tiny UI glitch cost them actual money?

3 comments

3 Comments

vera_roberts18d ago

Is it really a tiny glitch if you ignored it for 2 years though... That customer probably saved you more money than you lost, being honest here. Some UX bugs are just easy to miss until someone actually tells you straight up about it.

riley59518d ago

@vera_roberts makes a decent point though. Did that customer ever actually complain about the glitch, or just quietly deal with it for two years? If they didn't speak up, how are you supposed to know it's broken in the first place?

grace92618d ago

Start with a polite thank you and mention how helpful it was that someone finally pointed it out. A couple years ago I had a similar thing with my own billing system - this one customer was overpaying for months and I never noticed until they said something. Once they did, I fixed it right away and they ended up sticking with me for years after.