Serious question, has anyone else spent $200 on a 'user testing' service that just gave you a list of obvious problems?

I paid for a report on my app's checkout flow and got back notes like 'the button is hard to see' with zero screenshots or specific fixes, so now I'm out the cash and still have to figure out the real issues myself.

3 comments

3 Comments

joel2805d ago

Sounds like you got a bad deal but is it really that serious? I've seen way worse where people drop thousands on consultants who just read their own website back to them. At least you know the button is hard to see now, that's a start. Maybe just ask a friend to use it and watch where they get stuck. Sometimes the free fix is the best one.

skylerr235d ago

Yeah, that's a solid point about watching a friend try it. What if you recorded their screen while they do it? You might catch things they don't even say out loud, like hovering over the wrong spot for a few seconds. I've done that before and it shows you the exact moment where their brain hits a wall.

val_craig374d ago

Actually read a study where they tracked eye movement during tests like this. People look at the right spot but their brain just doesn't process it as clickable. Recording the screen would totally show that glitch moment.