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Last week in the shop, a customer insisted his creaking noise was a 'bottom bracket poltergeist' and asked if I could perform an exorcism.
He was dead serious, so I charged him $60 for a 'spiritual realignment' which was just a full drivetrain clean, new chain, and proper torque on the crank bolts, and he left convinced the ghost was gone, so has anyone else had to get creative with a customer's bizarre diagnosis?
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robinmason6mo ago
Is that even legal?
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betty_knight876mo ago
Totally legal. They find loopholes all the time. Just how the game works.
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casey_campbell5mo ago
That's just good customer service. Solved the real problem and made him happy.
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