During a BUSY day, a client's friend called to JOIN their facial last minute. The spa was FULL, so I had to say NO. Awkward VIBES.

Ugh, last-minute adds are the worst. It's not like you can magically make space appear. Totally get why the vibes were awkward.

7

danielm157mo ago

Tried offering a small discount on their next booking. It shifted the focus to a future yes, which usually smooths things over.

5

ryan_smith377mo ago

Yeah, I've found being clear about the reason helps a lot. Just state the policy simply, that you're fully booked, and offer to schedule them for another time. It takes the personal sting out of the no.

4