Customers probably notice the shift more than we realize. That old routine created a natural pause where they could ask questions or just chat. Now the flow is all efficiency, and it makes the whole place feel less like a community space.

My fancy pour-over feels attacked right now.

Actually, there's this idea called the sunk cost thing where we keep using stuff just because we've already put time or money into it. I heard it on a podcast once and it made so much sense for my closet full of barely-worn shoes. We stick with the half-broken tool because ditching it feels like admitting we wasted our cash, even when a new one is right there. It's like our brain gets stuck on what we've spent instead of what we need now. Kinda funny how our brains work against us sometimes.