Pro tip: My shop's big batch of business cards went to the wrong address because of a font file mix-up

Three years ago at my old print shop in Austin, we rushed a 5,000 card order and sent the final files with a substitute font that looked close but wasn't the client's licensed one. The client's brand manager spotted it instantly and we had to eat the full $800 reprint cost. How do you guys manage font libraries to avoid this kind of last-minute swap?

2 comments

2 Comments

noahw534d ago

Man, I used to just trust my eyes for font swaps. A client sent us files with a custom font we didn't have, and I'd pick something similar from our library. It never blew up until a restaurant owner got their menus and the ampersand was totally wrong. It looked cheap, he said. Now we have a strict rule: if the font file isn't attached to the job folder, we stop and call the client. No more guessing. What's your backup plan when a client forgets to include their font?

stella_ross144d ago

Oh man, fonts are the worst!