Rob, don't you think the online gaming crowd has really changed how stores feel now?

I get what you're saying but I actually push back a little on this "guessing" thing. You said you were "just guessing instead of actually checking my team's capacity" and I think there's a BIG difference between guessing and making a calculated risk. Sometimes you HAVE to promise a tight timeline because that's what wins the deal, and then you figure out how to make it happen by shifting resources or working OT. I've been in business for 12 years and I've learned that if I always checked capacity first I'd lose half my sales to competitors who just say yes. The real trick is knowing WHEN you can push and when you need to be honest.

Notice this with so many things now, people swear the expensive stuff is better but half the time it's just packaging and marketing... the blind taste tests I've seen online usually show nobody can tell the difference once the labels are off.

I just ran the WCAG checker and it caught three things I'd missed myself.

A 30 percent jump in a single week from just changing teeth? That almost sounds too good to be true. I've swapped bits on my own rig plenty of times but never saw a swing anywhere near that big. Maybe I need to borrow your buddy's phone number.