My neighbor in Portland had the same thing happen with a kit from some startup, and we just ended up using a cheap pole mop with microfiber and a little vinegar, works perfect and never scratches.

Taking the lowball was smart, but the real win is that she liked you enough to send referrals. Most clients who pay full price just take your invoice and vanish. A referral from someone who got a steal makes you look like a hero to their friends, not a bargain bin. Plus, those five new clients might pay your normal rate, so you basically bought a marketing campaign for $850 off. I'd do that trade again every week.

And here I was thinking @the_lee just had a weird hobby of yelling at receptionists every morning.

Wait, did the clamp lamp actually fall because the screw stripped out, or did you just bump it wrong? I had one where the metal clip got bent over time and it would slowly sink down through the day until it was basically pointing at my lap, but never a full drop into a drink. Just trying to figure out if there's a warning sign I should've looked for before it got that bad.

Heat shrink over the label is the only way I trust it anymore.